F & Q : Delivery
1. What are the delivery options does Styler Street offer?
Styler street uses the leading parcel delivery companies in UK like Royal Mail, TnT, Parcel Force, My Hermes etc. Depending on your order we offer different type of delivery options which will be mentioned in the order page you use. Please notice carefully when you order online because some products may have different delivery options from others.
Here are some of our most common delivery options:
Orders made Monday to Friday before 14:00 PM and chosen Next Day Delivery, will get the parcel delivered next day. Orders made after 14:00 PM or on Sunday and Bank Holiday, will be delivered the day after. Please see if your Order eligible for next day delivery.
You should receive a text or email on the day of your delivery. If this delivery time is not convenient to you, please contant us or the courier service for a re-delivery or re-schadule your delivery with the carrier.
For Named day Delivery : Please note that, you will need to sign the parcel when received. If there is no-body to receive and sign, then the parcel may get returned for you to pickup or collection from the nearest collection point of the carrier/courier service.
You can pick a convenient day and time of your choice within next 8 days(excluding Bank Holidays). Please make sure your order processed before the midnight and you order the day before Sunday or any bank holiday. This will help us get your order picked and packaged in time and get everything ready for your desired time delivery.
2. Can I get my parcel delivered to PO Boxes?
Ans : Unfortunately Styler Street does not delivery to any PO Box at this moment.
3. Has my order / parcel been dispatched?
You will receive an email or text message when your parcel gets dispatched. Styler Street will also update and notify you throughout the delivery process. Please use the tracking system of your courier/carrier.
4. How can I track my parcel?
Depending on the carrier company, you can track your parcel throughout its delivery process.
5. What I can do if I have received a wrong item?
Styler Street is 100% committed to its customer satisfaction. If any chance you get a wrong item which you have not ordered, please do let us know immediately (within 48 hours). You will need to return the wrong item to us and we will arrange resending you the correct item or if you want a refund we will arrange the refund too.
6. Do I have to sign for my delivery?
Depending on your delivery option time you may need to sign for your delivery.
7. Can I change my delivery address?
It depends when you are requesting to change your delivery address. If you request to change your address before we dispatch your order, you can easily change your delivery address. In case we already packaged and dispatched your order, the order will be with one of the delivery couriers and it may not be possible to change the delivery address then.
8. The delivery took long time and I am not happy with the delivery service.
Styler Street always tries to improve its customer service in all aspects and areas. In case you are not happy with the delivery service, please do let us know with specific complaints. We will be happy to listen to you and will communicate with the courier company to improve their and our services accordingly.